Our policies are to ensure smoothness of appointments to take the stress off of you to ensure happy, healthy, great-looking pets!

• Appointments and Cancellations

  • To secure your grooming time slot, a small deposit of $25 is required.

  • If you happen to cancel within less than 48 hours, your deposit will be forfeited. Cancelling before the 48 hour mark results in a full refund or appointment rescheduling.

  • Arriving more than 15 minutes late to your appointment may either result in extra fees or appointment rescheduling.

• Pricing and Payment

  • Prices are estimates and may vary based on breed, coat condition, size, and behavior.

  • Additional fees apply due to de-matting, flea/tick treatment, or extending appointment time

  • Payment is due at pick-up. Cash, credit, debit, apple pay, cash app, and venmo are accepted forms of payment.

• Medical Emergencies

  • In case of veterinary emergency, you authorize us to proceed with veterinary care. Costs from the visit are the pet owner’s responsibility.

• Health and Vaccination Requirements

  • Rabies, DAPP, and Bordetella are required for grooming. Proof of these vaccinations may be requested.

  • Pets showing sign of illness such as vomiting, lethargy, symptoms of contagion, or diarrhea will be sent home and rescheduled for grooming.

  • If fleas or ticks are found, they will be reported and treated, but a fee for flea treatment will be applied.

  • Pets with known medical conditions may be required to provide veterinary approval to ensure it is safe to groom the pet.

• Pet Behavior and Safety

  • We have the right to stop the groom if a pet becomes too stressed or becomes a safety risk to itself or the groomer. The groomer will provide the option to talk to a veterinarian about anxiety medication to reschedule the appointment and try again. Please provide anxiety medication at bed time the night before your grooming appointment and 1 hour before your appointment time.

  • Muzzles and E-collars may be used during grooms when necessary. Communication is a priority, so we will make sure to contact the pet owner(s) to report before moving forward with the groom.

  • Severe matting can cause skin irritation and pain requiring a shave down. It will always be communicated to pet owners that their pet is matted for permission to shave down.